By Michele Hearn, Texas A&M University-Commerce

Digital privacy (or data privacy) is a pressing concern in today’s interconnected world, impacting individuals across various sectors. In this blog post, we delve into an insightful interview with Dr. Sarah Young, author of, Working Through Surveillance and Technical Communication, conducted by DRPC Graduate Assistant Researcher Michele Hearn, from Texas A&M University-Commerce. Dr. Young’s unique background, including her experience with the U.S. Federal Investigation Services, provides a valuable perspective on the intricate relationship between privacy, surveillance, and ethics.

Beyond Privacy Harms: Understanding the Nuances

Dr. Young emphasizes that protection against surveillance extends beyond addressing privacy harms. In her book, she argues that focusing solely on the negative aspects of surveillance may alienate individuals who see value in certain surveillance activities. The interview sheds light on the need to consider both the perspective of those under surveillance and those conducting it, particularly within workplace surveillance. Dr. Young suggests that a nuanced approach is necessary to navigate the complex terrain of surveillance, ensuring a balance between privacy and the practicality of surveillance in various contexts.

Bridging Workplace Experience and Perspectives on Privacy

Dr. Young’s background with the U.S. Federal Investigation Services shapes her perspective in two key ways. Firstly, she emphasizes the importance of considering the procedural use of surveillance and understanding the motivations behind those conducting it. Secondly, as someone involved in investigations, Dr. Young acknowledges the dual nature of surveillance, emphasizing that those performing surveillance are also scrutinized. This dual perspective enhances her understanding of the impact surveillance has on both individuals and those tasked with conducting it.

Merging Ethics and Surveillance Practices

The interview explores the integration of ethics and surveillance practices. Dr. Young underscores the contextual nature of ethics, emphasizing the need for a situation-specific evaluation of surveillance activities. She advocates for a thoughtful examination of who is conducting the surveillance, why, and the ethical implications of such actions. The discussion extends to the importance of educators in fostering critical thinking about surveillance ethics among students.

Transparency and Surveillance: Inseparable Allies

The question of whether transparency and surveillance can coexist prompts an insightful response from Dr. Young. She highlights the interdependence between transparency, privacy, and surveillance. Dr. Young argues that for transparency to exist, some form of surveillance is necessary, as someone needs to watch to ensure transparency is maintained. This reveals the intricate relationship among these concepts, challenging the notion that they are mutually exclusive.

Teaching Surveillance in Technical Communication Courses

Dr. Young offers valuable insights for educators, emphasizing the importance of redefining surveillance beyond formalized contexts. She encourages instructors to go beyond traditional concepts, acknowledging that most technologies involve some form of surveillance. The interview underscores the need for students to grasp the ethical and justice components of surveillance, recognizing their roles as both subjects and agents within the surveillance landscape.

Technical Communicators as Agents of Change:

The interview concludes with a focus on the role of technical communicators in reducing surveillance impacts, especially in oppressive practices. Dr. Young suggests that technical communicators, often involved in technology and communication, are well-positioned to influence decisions related to surveillance. She emphasizes the value of coalition-building, where technical communicators can collaborate to address harmful practices collectively.

Future Directions in Technical Communication and Surveillance Studies:

Looking ahead, Dr. Young identifies artificial intelligence (AI) and quantum technology as promising areas of exploration. As generative AI becomes more prevalent, technical communicators can play a crucial role in understanding and explaining these technologies. Moreover, the ongoing digitalization and data-driven landscape underscore the importance of continuous exploration and critical thinking in the fields of technical communication and surveillance studies.

Conclusion:

The interview with Dr. Sarah Young provides a comprehensive exploration of the evolving landscape where technical communication intersects with digital privacy and surveillance. As we navigate this complex terrain, it becomes increasingly clear that education, ethical considerations, and collaboration are essential in shaping a future where technology and privacy coexist harmoniously.